1) Demand excellence.
Mediocrity sucks. If you do not demand excellence, that is what you’ll get – a department full of mediocrity. When you ask people to describe the best manager they’ve ever had – no one says “it was the slacker manager who played Words with Friends all day”… No, it was the one who pushed us – and challenged us to do things that we never thought we could do.
2) Be passionate.
If you’re not all-in, why will people want to go above and beyond for you? Jump in the pool – with your all your clothes on! <<<you should probably take your phone out first – which reminds me of how cell phones have ruined the fun of pushing people into the pool>>> The idea of checking your emotions at the door is ridiculous. If you are excited about the work you are doing and the people you are helping – let people know. Scream it from the mountain. Tattoo it on your chest. Passion is contagious.