1) Demand excellence.
Mediocrity sucks. If you do not demand excellence, that is what you’ll get – a department full of mediocrity. When you ask people to describe the best manager they’ve ever had – no one says “it was the slacker manager who played Words with Friends all day”… No, it was the one who pushed us – and challenged us to do things that we never thought we could do.
2) Be passionate.
If you’re not all-in, why will people want to go above and beyond for you? Jump in the pool – with your all your clothes on! <<<you should probably take your phone out first – which reminds me of how cell phones have ruined the fun of pushing people into the pool>>> The idea of checking your emotions at the door is ridiculous. If you are excited about the work you are doing and the people you are helping – let people know. Scream it from the mountain. Tattoo it on your chest. Passion is contagious.
3) Believe in your people.
Be their #1 fan. Let them know it. Believe in them more than they believe in themselves. If you don’t believe in your people – then why do they work there? When you truly believe in your people, you’ll be surprised as to what they can achieve. If you do not – you will get what you wish for.
No…Really…Listen…How often are you planning what to say next – instead of listening to the person sitting in front of you? It’s OK if you do not get your point in. It’s OK if there is uncomfortable silence after the person is done talking because you’re not prepared to jump in. The important thing is to allow the person to express themselves – and truly be interested in what they are saying.
The entire article can be found on www.ManagersAreHeroes.com