Complaint Investigations: Human Resources Best Practices


A human resources manager receives a complaint of discrimination from one employee against another.

What do they do next? How are complaints handled?

Interview
Interview (Photo credit: smiling_da_vinci)

The manner in which human resources handles complaints can have a massive impact on the organization; not only legally, but how employees act in the future. Deal with a problem haphazardly and employee relations have with management will suffer.

Your whole effort not only will be wasted, but it could be a real morale killer.

Human resources have the unenviable task of investigating complaints. They need to tread extremely carefully. Everyone involved must be honest, impartial and behave with confidentiality.

Tips for human resources on how to handle complaints:

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