Four Tips for Conflict-Busting Conversations in the Workplace


Employee of the Month Reserved Parking Sign

By: Steven P. Dinkin  for the American Management Association

A long-time consultant is offended by something a new salesperson said on a conference call and is threatening to leave. And an employee in marketing is furious about being passed over for a promotion in favor of her co-worker and is trying to discredit her. These are just a couple of examples of the workplace conflicts that take up 42 percent of the typical manager’s time. The trick to moving past these conflicts and on to increased productivity for everyone at your organization is knowing how to broach the topics in a way that leads to improved working relationships. 

Disagreements, disputes, and honest differences are normal in any workplace. When these normal occurrences are treated as opportunities for exploring new ideas about projects, they can become catalysts for increased energy and productivity. Getting to that place starts with an honest discussion.

That’s what my co-authors (Barbara Filner and Lisa Maxwell) and I explain in our new book, The Exchange, which supplies readers with proven tools for resolving emotionally charged disputes.

For the entire article–Four Tips for Having Conflict-Busting Conversations in the Workplace–go to www.amanet.org

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